Shipping policy

Shipping Policy

Tessam Gose ("us", "we", or "our") operates the Tessam Gose website (the "Service"). This page outlines our policies regarding the shipping of products purchased through our Service. All shipments are handled by DHL.

Processing Time

Orders are typically processed within 14 business days.

Shipping Rates

Shipping charges for your order will be calculated and displayed at the checkout. Rates are determined directly by DHL based on your package weight and destination.

Shipping Destinations

We currently ship to a variety of destinations worldwide, limited to locations serviced by DHL. The list of eligible countries is available during the checkout process.

Delivery Time

Estimated delivery time is 14 business days. Please note that this is an estimate provided by DHL, and actual delivery times may vary based on the shipping destination and customs processing.

Shipment Confirmation and Order Tracking

Upon shipping, you will receive a confirmation email along with a DHL tracking number (Waybill) to monitor the progress of your order.

Customs, Duties, and Taxes

Tessam Gose is not responsible for any customs duties, taxes, or fees associated with your order. These charges, if applicable, are the responsibility of the customer and are typically collected by DHL on behalf of the local customs authority.

Damages

We take great care in packaging our products. However, Tessam Gose is not liable for any products damaged or lost during shipping. If you receive a damaged order, please contact DHL or our support team to initiate a claim with the carrier.

International Shipping

All international orders are shipped via DHL. Additional shipping charges may apply. Customs and import duties may also be imposed upon reaching the destination country. These charges are the responsibility of the recipient.

Shipping Changes

Tessam Gose reserves the right to update the shipping policy at any time without prior notice. Changes will be effective immediately upon posting on our website.